xQR Platform Terms of Service

Last Updated: july 15, 2025

1. Agreement to Terms

By accessing or using xQR Platform (“xQR,” “Service,” “Platform”), operated by [Company Name] (“we,” “us,” “our”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

2.1 Core Features

• Dynamic QR Code Generation: Create QR codes with real‑time destination updates, custom designs, and advanced error correction.
• Smart Short Links: Generate memorable short links (xqr.co/[code]) with traffic‑routing rules.
• Link‑in‑Bio Builder: Create mobile‑optimized landing pages with multiple link destinations.
• Advanced Analytics: Real‑time tracking with geographic, device, and engagement insights.
• Multi‑Workspace Architecture: Organize work across multiple workspaces and projects.
• Asset Management: Dual‑bucket system with private Linode storage and public AWS S3/CloudFront CDN delivery.

2.2 Advanced Features

• Conditional Routing: Set rules based on geography, device type, time zones, and traffic percentages.
• Custom Branding: White‑label QR codes with logos, colors, and design templates.
• Bulk Operations: Mass create, update, and manage QR codes and links.
• API Access: RESTful API for programmatic integration.
• Real‑time Analytics: Advanced analytics with sub‑second data processing.
• Team Collaboration: Role‑based access control within workspaces.

3. User Accounts

3.1 Account Registration

• You must authenticate using approved authentication methods.
• You must provide accurate business information during onboarding (company name, industry, use case).
• Multi‑factor authentication may be required for certain account actions.
• You must be at least 18 years old or have legal authority to bind your organization.
• Session tokens expire after 24 hours for security.

3.2 Workspace and Project Management

• Each account starts with one default workspace.
• Workspaces can contain multiple projects for organization.
• Project switching maintains separate data contexts.
• Workspace owners have full administrative control.
• Members have role‑based permissions (Admin, Editor, Viewer).

3.3 Account Security

• Secure session management with encrypted cookies.
• API keys must be kept confidential and rotated regularly.
• Suspicious activity triggers automatic security measures.
• Account recovery requires email verification.

4. Acceptable Use

4.1 Permitted Uses

You may use xQR for legitimate business purposes including:

• Marketing Campaigns: Dynamic QR codes for print, digital, and outdoor advertising.
• Event Management: Ticketing, registration, and attendee tracking.
• Restaurant/Retail: Digital menus, product information, and payment links.
• Social Media: Link‑in‑Bio pages for Instagram, TikTok, and other platforms.
• Business Cards: vCard QR codes with contact information.
• Real Estate: Property listings and virtual tour links.
• Education: Course materials and resource distribution.
• API Integration: Building custom applications using our API.

4.2 Technical Limitations

• Maximum 25 MB per uploaded asset.
• QR codes support up to 2,953 bytes of data (error‑correction level dependent).
• Short links must be 6+ characters and use approved character sets.
• API rate limits: 1,000 requests per hour per workspace.
• Analytics data retained for up to 24 months depending on plan.
• Maximum 100 team members per workspace.

4.3 Prohibited Uses

• Create QR codes or links that violate any laws or regulations.
• Bypass or attempt to bypass URL safety checks.
• Generate QR codes containing malicious payloads or scripts.
• Create shortened URLs for illegal content or activities.
• Overload our infrastructure with automated requests.
• Reverse‑engineer our QR generation algorithms.
• Resell or redistribute the Service without authorization.
• Use bot traffic to inflate analytics metrics.
• Store sensitive personal data (SSN, credit cards) in QR codes.
• Create competing services using our infrastructure.

5. Content, Data, and Intellectual Property

5.1 Your Content

• QR Code Designs: You own custom QR codes created using our templates and tools.
• Uploaded Assets: Images, logos, and files remain your property.
• Link Destinations: You control and are responsible for linked content.
• Analytics Data: You own insights derived from your QR codes and links.
• Link‑in‑Bio Pages: Custom pages and content are your intellectual property.

5.2 Content Storage and Delivery

• Private Storage: Uploaded assets stored in secure private cloud storage with presigned URLs.
• Public Delivery: Published content served via a global CDN.
• Data Residency: Primary data stored in US regions with global distribution.
• Backup Policy: Automated backups with 30‑day retention.

5.3 Our Technology

• QR Generation Engine: Proprietary algorithms and optimizations.
• Analytics Pipeline: Advanced data processing and aggregation methods.
• Short Link Algorithm: Custom encoding and collision detection.
• API Design: RESTful architecture and endpoint specifications.
• UI/UX Elements: Web components, designs, and user interfaces.

5.4 License Grants

• We grant you a limited license to use our QR code generation technology.
• You grant us a license to process, store, and deliver your content globally.
• Third‑party integrations may require additional license agreements.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Analytics and Data Processing

7.1 Real‑time Analytics Collection

• Scan Events: Timestamp, QR/link ID, destination URL.
• Geographic Data: Country, region, city via IP geolocation.
• Device Intelligence: Device type, browser, OS, screen resolution.
• Performance Metrics: Latency, response times, system performance.
• Traffic Sources: Referrer, UTM parameters, campaign tracking.
• User Behavior: Scan patterns, time‑based activity, repeat visitors.

7.2 Data Processing Pipeline

• Collection: Redirect service captures events with <50 ms latency.
• Streaming: Real‑time event processing system.
• Storage: Optimized data warehouse with columnar storage.
• Aggregation: Hourly, daily, and monthly roll‑ups.
• Anonymization: IP addresses hashed; no PII in analytics.

7.3 Analytics Features

• Dashboard KPIs: Total scans, unique visitors, active links.
• Trend Analysis: Time‑series data with customizable date ranges.
• Geographic Heatmaps: Country‑ and city‑level visualization.
• Device Breakdown: Mobile, desktop, tablet percentages.
• Conversion Tracking: Goal completion and funnel analysis.
• Export Options: CSV, JSON, and API access to raw data.

7.4 Data Accuracy and Limitations

• Bot traffic filtered using user‑agent detection.
• VPN/proxy traffic may show incorrect geographic data.
• Analytics updated in near real‑time (typically <5 seconds).
• Historical data subject to reprocessing for accuracy.

8. Subscription Plans and Billing

8.1 Available Plans

Free Tier

• 10 active QR codes/short links
• 1,000 scans per month
• 7‑day analytics retention
• 100 MB asset storage
• 1 workspace, 1 project
• Basic templates only

Starter Plan ($29/month)

• 100 active QR codes/short links
• 10,000 scans per month
• 3‑month analytics retention
• 1 GB asset storage
• 3 workspaces, unlimited projects
• Custom branding options
• API access (100 calls/hour)

Professional Plan ($99/month)

• 1,000 active QR codes/short links
• 100,000 scans per month
• 12‑month analytics retention
• 10 GB asset storage
• 10 workspaces, unlimited projects
• Advanced routing rules
• White‑label options
• API access (1,000 calls/hour)
• Priority support

Enterprise Plan (Custom Pricing)

• Unlimited QR codes/short links
• Unlimited scans
• 24‑month analytics retention
• 100 GB+ asset storage
• Unlimited workspaces/projects
• Custom domain support
• SLA guarantees
• Dedicated infrastructure
• API access (unlimited)
• Dedicated account manager

8.2 Billing Policies

• Monthly or annual billing (20 % discount for annual).
• Credit card, ACH, or invoice payment (Enterprise only).
• Auto‑renewal unless cancelled 24 hours before period end.
• Overage fees: $0.01 per scan beyond plan limits.
• No refunds for partial months or unused scans.

8.3 Plan Changes

• Upgrades take effect immediately with prorated billing.
• Downgrades take effect at next billing cycle.
• Data exceeding new plan limits must be reduced or archived.
• Enterprise contracts require 30‑day notice for changes.

9. Service Architecture and Availability

9.1 Infrastructure and Uptime

• Target SLA: 99.9 % uptime for paid plans (99.99 % for Enterprise).
• Architecture: Multi‑region cloud deployment.
• CDN Coverage: Global edge locations for fast content delivery.
• Redundancy: Automated failover and load balancing.
• Monitoring: 24/7 system monitoring with incident response.

9.2 Service Components

• API Service: Core business logic and data management.
• Router Service: High‑performance QR/link redirection (<100 ms).
• Analytics Pipeline: Real‑time event processing system.
• Asset Delivery: Multi‑tier storage system with CDN caching.
• Database: NoSQL database with automatic scaling and backups.

9.3 Maintenance Windows

• Scheduled: Tuesdays 02:00 – 04:00 UTC (low‑traffic window).
• Emergency: As needed with immediate notification.
• Zero‑downtime Deployments: Rolling updates for most changes.
• API Versioning: Deprecated endpoints supported for 6 months.

9.4 Service Modifications

• Feature Updates: Released bi‑weekly with changelog.
• Breaking Changes: 90‑day notice for API modifications.
• Sunset Policy: 6‑month notice for feature deprecation.
• Data Migration: Assisted migration for major changes.

10. Data Retention and Export

10.1 Data Retention

• We retain your data for as long as your account is active.
• Data may be retained for legitimate business purposes after account closure.
• You may request data deletion subject to legal and operational requirements.

10.2 Data Export

• You may export your data through the Service interface.
• Export formats may include CSV, JSON, or other standard formats.
• We will provide reasonable assistance with data migration upon request.

11. Termination

11.1 Termination by You

• You may terminate your account at any time through the Service interface.
• Termination does not relieve you of any payment obligations.
• Some provisions of these Terms survive termination.

11.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms.
• You fail to pay subscription fees.
• Your use poses security or legal risks.
• We discontinue the Service.

11.3 Effect of Termination

• Your access to the Service will cease.
• Your data may be deleted after a reasonable grace period.
• Outstanding payment obligations remain due.

12. Service Limitations and Liability

12.1 Technical Limitations

• QR Code Scanning: Dependent on camera quality and lighting conditions.
• Link Resolution: Subject to DNS propagation and network latency.
• Analytics Accuracy: ±5 % variance due to bot filtering and sampling.
• Geographic Data: VPN/proxy users may show incorrect locations.
• API Rate Limits: Enforced to ensure platform stability.
• Storage Quotas: Hard limits enforced with grace periods.

12.2 Service Dependencies

• Cloud Infrastructure: Primary hosting and analytics services.
• Content Delivery Network: Asset delivery and global distribution.
• Object Storage: Private and public asset storage.
• Geolocation Services: Geographic data accuracy.
• Authentication Provider: User authentication services.
• Payment Processor: Billing and subscription management (99.95 % uptime SLA).

12.3 Liability Limitations

• Service Credits: Only remedy for downtime (1 day per hour of downtime).
• Data Loss: Limited to restoration from latest backup.
• Revenue Loss: Not responsible for business impacts.
• Maximum Liability: Lesser of $10,000 or last 12 months of fees.
• Force Majeure: No liability for events beyond reasonable control.

12.4 Specific Disclaimers

• QR codes may not scan on all devices or in all conditions.
• Short links may be flagged by some security services.
• Analytics data is provided for informational purposes only.
• We do not guarantee specific business outcomes or ROI.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third‑party rights.
• Content you upload to the Service.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict‑of‑law principles.

14.2 Dispute Resolution Process

• Disputes should first be addressed through good‑faith negotiation.
• If negotiation fails, disputes may be resolved through binding arbitration.
• Arbitration will be conducted under the rules of [Arbitration Organization].
• Class‑action lawsuits are waived.

14.3 Jurisdiction

Any legal proceedings must be brought in the courts of [Jurisdiction].

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

15.2 Amendments

We may update these Terms by posting revised versions on our website. Material changes will be communicated to users.

15.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

15.4 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

15.5 Assignment

We may assign these Terms to any affiliate or successor. You may not assign your rights without our consent.

15.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

16. Contact Information

If you have questions about these Terms, please email legal@xqr.co.

These Terms of Service are effective as of [Date] and supersede all prior agreements.